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Helpdesk Administrator M/F

  • Help Desk
  • Permanent contract
  • Bouygues Energies & Services UK - FM
  • Staffordshire

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Your future duties & challenges

Bouygues Energies & Services currently has an exciting opportunity for a Helpdesk Administrator to join our Facilities Management team in Stoke-on-Trent.  This is a permanent full-time position working 40 hours per week, Mon-Fri on a shift pattern working 8 hours per day between the hours of 0700 and 1900.

 

The role:

·        Provide a first class Helpdesk service to the National Operations Centre

·        Support the Helpdesk Controller by receiving calls, logging on Maximo, allocating tasks to operational staff and reporting back to the end user/customers

·        Raising and receipting purchase orders in Maximo

·        Support the planned maintenance programme by reviewing the assignment of job tickets

·        Supporting the Helpdesk Controller in advising of the Company’s invoicing requirements, taking recovery action as necessary on Maximo and in accordance with standard procedures

·        Provide administrative support to the Helpdesk Controller and Facilities Management Team as required, maintaining strict confidentiality at all times

·        Working hours are 40 hours per week, Monday to Friday between the hours of 0700 and 1900.

So why not you?

The person:

·        Must have experience of providing a high level of customer service, ideally in a similar environment

·        Knowledge of Maximo database or similar CAFM system an advantage

·        Excellent communication skills, both oral and written with the ability to prioritise workload

·        Must have good IT skills (able to use Microsoft Office and management systems)

·        Able to work as both part of a team and autonomously

·        Must be able to work shift patterns

 

In return, we offer an attractive salary and benefits package, including opportunities for training and development.

Details

Experience level

Unqualified

Work time

Full-time

Contract duration

Status

Worker

In addition, you’ll benefit from:

Personalised induction

Innovative training possibilities based on progressive logic

An attractive mobility policy

A dynamic salary

The Group’s employee savings scheme

Additional benefits: Top-up health insurance, retirement plan, peer support committee, housing scheme, etc.

These items apply fully or partially depending on the type of contract and your location.

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Your host structure

Bouygues Energies & Services UK - FM

Bouygues Energies & Services UK - FM

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