Your future duties & challenges
To provide a customer focused Helpdesk service, supporting the needs of the John Radcliffe Hospital, dealing accurately with all client/customer requests and managing all complaints in a sensitive and efficient manner.
In return, we offer an attractive salary and benefits package, including opportunities for training and development.
So why not you?
Understanding of and ability to deliver good customer service.
Good written and verbal communication skills.
High degree of attention to detail.
Ability to work under pressure and manage conflicting priorities.
Ability and willingness to work as part of a team.
Previous experience of in a customer service/call centre role
Previous experience of using a Computer Aided Facilities Management - CAFM system (in this case Maximo)
In addition, you’ll benefit from:
Innovative training possibilities based on progressive logic
An attractive mobility policy
A dynamic salary
The Group’s employee savings scheme
Additional benefits: Top-up health insurance, retirement plan, peer support committee, housing scheme, etc.
These items apply fully or partially depending on the type of contract and your location.