Vos missions & challenges
Bouygues Energies & Services currently has an exciting opportunity for a Helpdesk Administrator to join our Facilities Management team in Stoke-on-Trent. This is a permanent full-time position working 40 hours per week, Mon-Fri on a shift pattern working 8 hours per day between the hours of 0700 and 1900.
The role:
· Provide a first class Helpdesk service to the National Operations Centre
· Support the Helpdesk Controller by receiving calls, logging on Maximo, allocating tasks to operational staff and reporting back to the end user/customers
· Raising and receipting purchase orders in Maximo
· Support the planned maintenance programme by reviewing the assignment of job tickets
· Supporting the Helpdesk Controller in advising of the Company’s invoicing requirements, taking recovery action as necessary on Maximo and in accordance with standard procedures
· Provide administrative support to the Helpdesk Controller and Facilities Management Team as required, maintaining strict confidentiality at all times
· Working hours are 40 hours per week, Monday to Friday between the hours of 0700 and 1900.
Et si c'était vous ?
The person:
· Must have experience of providing a high level of customer service, ideally in a similar environment
· Knowledge of Maximo database or similar CAFM system an advantage
· Excellent communication skills, both oral and written with the ability to prioritise workload
· Must have good IT skills (able to use Microsoft Office and management systems)
· Able to work as both part of a team and autonomously
· Must be able to work shift patterns
In return, we offer an attractive salary and benefits package, including opportunities for training and development.
Détails
Expérience
Temps de travail
Durée de contrat
Statut
Et en complément, vous bénéficierez d' :
Une intégration sur-mesure
Une offre de formation innovante, construite dans une logique de parcours
Une politique mobilité attractive
Une rémunération dynamique
Une épargne salariale Groupe
Des dispositifs complémentaires : Mutuelle, Prévoyance, Comité d'Entraide, Action Logement, etc
Ces éléments s’appliquent partiellement ou en totalité selon le type de contrat et votre localisation.